Privacy Policy

Effective date: 25 March 2026

This Privacy Policy explains how vk.crafts, trading as MapsContour (“we”, “us”, “our”) collects, uses, and protects personal data when you visit or make a purchase from mapscontour.com (the “Website”). We operate in Europe and process personal data in line with the General Data Protection Regulation (GDPR/AVG).

Data Controller (who is responsible)

Controller: vk.crafts
KvK: 42008741
VAT ID: NL005430461B53
Address: Sandenburg 43, Haarlem, Netherlands
Email: info@mapscontour.com

Personal data we collect

Order and delivery data

When you place an order, we collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number (if provided)
  • Order details (products, quantities, prices)
  • Order notes (if provided)

Payment data

Payments are processed by third-party payment providers. We do not store full card details. We receive limited information needed to administer orders, such as:

  • Payment status (paid/failed/refunded)
  • Payment method type
  • Transaction/reference ID

Communication data

If you contact us, we collect:

  • Your message content and contact details
  • Any information you provide related to an order or request

Technical and usage data

When you browse the Website, we may collect:

  • IP address
  • Device/browser information
  • Log data (pages visited, time, referral source)
  • Cookie identifiers and similar technologies (see Cookies section)

We process personal data only when we have a lawful basis under GDPR.

Contract (to fulfill your order)

We process data to:

  • Process and deliver your order
  • Send order-related emails (confirmation, updates)
  • Handle returns, refunds, and warranty questions

We process and retain data to:

  • Issue invoices and keep accounting records
  • Comply with tax and legal requirements

Legitimate interests (operations, security, improvement)

We process data to:

  • Provide customer support and resolve disputes
  • Prevent fraud and secure the Website
  • Improve the Website and shopping experience

We use Google Analytics to understand how visitors use the Website. Where required by law, analytics cookies are placed only after you give consent via the cookie banner/settings.

Cookies and Google Analytics

Cookies

We use cookies and similar technologies for:

  • Essential cookies (needed for the Website to function, e.g., cart/checkout/security)
  • Preference cookies (site settings, where enabled)
  • Analytics cookies (Google Analytics, where enabled and permitted)

You can manage your cookie preferences via the cookie banner/settings on the Website and through your browser settings. Disabling essential cookies may affect core functionality.

Google Analytics

We use Google Analytics to measure website usage and improve performance. Google may process certain technical data (including cookie identifiers and IP-related information) depending on configuration and your consent choices.

Who we share data with

We share personal data only when needed to operate the Website and fulfill orders.

Payment providers

We use payment providers such as:

  • Stripe
  • PayPal
  • Adyen
  • Klarna
  • iDEAL
  • and other payment methods available at checkout

These providers process payment data under their own privacy terms to complete transactions and prevent fraud.

Shipping and logistics

To deliver orders, we share necessary delivery details with shipping providers such as:

  • PostNL
  • DHL
  • DPD
  • UPS
  • and other carriers where applicable

Website and business services

We may also share data with:

  • Hosting and infrastructure providers (hosting, security, backups)
  • Email delivery services (order emails and support replies)
  • Professional advisers (accountant, legal advisers)
  • Authorities where required by law

We do not sell your personal data.

International data transfers

Some service providers we use (for example, Google Analytics) may process personal data outside the European Economic Area (EEA). Where this happens, we rely on appropriate GDPR safeguards (for example, Standard Contractual Clauses) and configure services to reduce risk where possible.

Data retention

We keep personal data only as long as necessary for the purposes described:

  • Orders/invoices/accounting records: retained for the legally required period
  • Customer communications: retained as long as needed to handle the request and for reasonable follow-up
  • Technical/analytics data: retained according to Google Analytics settings and our internal practices

Your rights under GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Restrict processing
  • Object to processing based on legitimate interests
  • Data portability (in certain cases)
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact info@mapscontour.com. We may request identity verification to protect your data.

You also have the right to lodge a complaint with the Dutch supervisory authority: Autoriteit Persoonsgegevens.

Security

We use appropriate technical and organizational measures to protect personal data, including encrypted transmission (SSL/TLS) and access controls. No method of transmission or storage is fully secure; if we become aware of a relevant security incident, we will act promptly and follow legal notification requirements.

Children

The Website is not intended for children under 16. We do not knowingly collect personal data from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated effective date.

Contact

vk.crafts
Sandenburg 43, Haarlem, Netherlands
Email: info@mapscontour.com
KvK: 42008741
VAT ID: NL005430461B53